What is the warranty on my purchase?
We offer a one-year warranty on most of our products. Extended warranties are available to purchase.
Do you have manuals?
We are able to provide you with manuals by requesting one with your order. Please ask your sales executive upon placing your order or contacting our customer service team, click here.
Do you have loaners?
Yes, we offer loaner equipment to our customers if we have them available at the moment. We are also able to provide our customers with loaner equipment while their medical equipment is being repaired in most cases. If you have an item that needs to be repaired please fill out this form and select that you need a loaner.
What’s your phone number?
How do I ship equipment back to you?
How can I receive an invoice?
Invoices can be received via contacting our accounting department.
Who is my sales rep?
A list of our sales reps, territories they cover and contact information can be found by contacting us.
What are my payment options?
We can accept check, credit card, PayPal, ACH and EFT. There is a 3% added for Visa, Mastercard and Discover for charges over $1,000. There is a 4% added fee for any AMEX transaction.
Do you have financing options?
Yes, we do have financing options. Email your sales representative to learn about the financing options.
Why is my order taking so long?
We do apologize for the delays. There could be a few different reasons that should be explained. First, we ensure that every piece of equipment is gone through extensively and repaired back to manufacturers specifications. Quality takes time. Another slow down could be that our purchasing team might be in the negotiating phase of sourcing what your equipment. Lastly, supply chain issues after the pandemic are real and we're doing our best bring in your much needed equipment.
How can I sell equipment?
You can sell your equipment by filling out this form at the bottom of the page and one of our sales representatives will reach out to you.
Do you offer new equipment?
Yes, we do offer new equipment in our store. Click on the product catalog and select the filter “new” to filter new products.